Quote from: Leevibe on December 09, 2014, 01:18:09 AM
I certainly wouldn't fault you for not wanting to deal with them in the future after that response, especially if this is your first experience with them. (Not sure if it is or not) But, something about this is really surprising to me. Did you send them the pic in your email? The reply you got made it sound like they just looked at the pre-drilled stock on hand and it looked fine. Yours looks like a "how did that happen?" drill job. You would certainly have done better on your own with a center punch and a step bit.
I don't know if it would be right for you to say, especially given that you've pasted an actual email into your post, but I wonder if it was someone else, other than Connie who replied to you. The suspicious part of me wants to think it was the dude who did the noob drill job. It's hard for me to believe that Connie would defend this. It honestly looks terrible. Way below what I would expect to be their standards. I've never ordered a pre-drilled case, but their parts and powder coating have always been excellent, with the one exception that they took care of.
Anyway, sorry you had a bad experience. I think you're probably the rare exception. Hopefully so, as I have parts incoming from them right now. My advice (for what it's worth) is that if Connie isn't the one you dealt with, address a new email to her and be sure to include that pic. If she was the one who sent you that ridiculous reply, then my opinion of PPP may have just slipped down a peg.
I included the same photo in the initial email as I did in the first post of this thread, and yes Connie replied to me, at least it was her email signature at the end.
It is actually my second order with them. My first was about 6 months ago, for some miscellaneous parts and a white powdercoated enclosure with 2 knobs for my Mangler build. Again, another stock drill template they list, yet it came back with an extra hole drilled in one side that wasn't part of the product description. I emailed photos, they agreed it was in error, and sent me a replacement with a shipping label in the box to return the incorrect one. Perfect customer service on a simple error. I know these things happen, which is why I didn't hesitate to order with them again. When I saw this one had issues I figured it would be a similar process, which is why I was so taken aback by the email I received.