Just wanted to give a heads up as to my recent experience with TC Electronics and see if anyone here has experienced similar. I'm apparently far from being the only person that's had this kind of experience with them.
Bullet point, to keep myself from getting out of hand:
-Bought a Ditto X4 in September ($250+tax)
-Never leaves the studio
-Seven months later it just stops working
-Go to TC for Warranty repair (1 year manufacturer coverage)
-Find out they're owned by a different company ('Music Group')
-Music Group doesn't give a crap
-Just keep telling me to update firmware
-....There hasn't been a firmware update for the X4, but I follow their steps anyway
-Finally get to warranty
-They tell me to ship it out to some general elec shop in Florida (I pay shipping)
-Check reviews
-2/5 stars
-Apparently tons of music companies use these places to cover their warranties
-"Took weeks and sent back still broken"
-Find out I need original receipt of sale
-Find out I have no warranty because I don't have it
![Angry >:(](https://www.madbeanpedals.com/forum/Smileys/default/angry.gif)
$250 for one pedal from a company that calls themselves boutique and they essentially sold me a $250 paperweight. Unbelievable. Also found out that the standard warranty could be 3 years, if you register your pedal within 90 days....Something that is advertised nowhere.
All this work just to screw their customers. I'll never buy TC Electronics again. If only 24bit DIY loop pedals were a viable option.
Bullet point, to keep myself from getting out of hand:
-Bought a Ditto X4 in September ($250+tax)
-Never leaves the studio
-Seven months later it just stops working
-Go to TC for Warranty repair (1 year manufacturer coverage)
-Find out they're owned by a different company ('Music Group')
-Music Group doesn't give a crap
-Just keep telling me to update firmware
-....There hasn't been a firmware update for the X4, but I follow their steps anyway
-Finally get to warranty
-They tell me to ship it out to some general elec shop in Florida (I pay shipping)
-Check reviews
-2/5 stars
-Apparently tons of music companies use these places to cover their warranties
-"Took weeks and sent back still broken"
-Find out I need original receipt of sale
-Find out I have no warranty because I don't have it
![Angry >:(](https://www.madbeanpedals.com/forum/Smileys/default/angry.gif)
$250 for one pedal from a company that calls themselves boutique and they essentially sold me a $250 paperweight. Unbelievable. Also found out that the standard warranty could be 3 years, if you register your pedal within 90 days....Something that is advertised nowhere.
All this work just to screw their customers. I'll never buy TC Electronics again. If only 24bit DIY loop pedals were a viable option.