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Proper ESD bags are cheap. We ship EVERYTHING in them, even passive components because it makes order packing simple and foolproof, no question about what to pack in, it all goes in the ESD bag. I have to think this was just an oversight, anyone in this business for a long time knows ESD is not a joke.

Was there a consensus on what works well? I would not recommend any abrasive-action cutting tool (e.g. bandsaw, dremel, etc) - in our experience it always produces dust and debris that gets inside the tube. It is hard to tell from photos and descriptions if any given tool is sharp enough to cut an IC tube cleanly without crushing or splintering. Foam is not so convenient for surface mount packages.

Thanks for any advice...
-Mark

FYI, we carry Coolaudio V3207 and V3102 exact replacement chips and guarantee every one is good. No minimum order and we ship worldwide. You can find us at:
http://www.cabintechglobal.com

and we also sell on Ebay if you prefer that marketplace.
-Mark