madbeanpedals::forum

Projects => General Questions => Topic started by: fish22 on February 15, 2013, 02:59:40 PM

Title: Anyone else having issues with Mammoth electronics?
Post by: fish22 on February 15, 2013, 02:59:40 PM
The last couple of my orders from mammoth I haven't been very pleased with.
I can order stuff from PPP and mouser and get them in in 2 days. I live 50 minutes from Mammoth and it takes about 9-10 days to get 10-15 small parts. Just wondering if anyone has had any of the same issues?
Maybe I need to be more patient.  ???
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: GermanCdn on February 15, 2013, 03:19:48 PM
I think Blake has been doing a pretty good job, I ordered 21 enclosures from him on Wednesday and they're already shipped.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: fish22 on February 15, 2013, 03:47:55 PM
I'm not bashing Blake. He is running a great business.
Im asking if anyone else is having the same slow processing/shipping as I've had the last two orders.
last time it took nearly 2 weeks to make it 50 minutes to my house.
This time I ordered some caps, knobs, & a switch 8 days ago and it hasn't shipped.
Just seems weird.  
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: jkokura on February 15, 2013, 04:46:14 PM
My last order from Mammoth came more quickly than the average. But I'm in Canada, and I expect long waits.

Jacob
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: gtr2 on February 15, 2013, 04:54:59 PM
If you're using paypal and the eCheck option they'd be waiting for payment to clear before processing an order.  Not sure if that applies in this case or not.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Haberdasher on February 15, 2013, 05:33:24 PM
my only issue with them is, in the 7 or 8 orders I've placed with them, they've never gotten one of them right all the way through; not even once.  every single time I make an order I have to email blake.  they have always made it right in the end, but I have to say it's pretty aggravating.

but i still go back to buy pots and such, so I must like the store.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: DutchMF on February 15, 2013, 05:42:14 PM
I've only ordered once from Mammoth, when they offered free shipping just before Black Friday. Believe it or not, I still haven't received my package!! For some reason or other, my shipment was returned to sender, so now they've re-shipped it. Don't think they are to blame, and their customer service is super friendly and quick to reply, but it still is a bummer! Think of it: that package is going 3 times across the ocean!!! (I'm from The Netherlands) I hope it arrives before the closing date of the February build comp, as it contains the pots I need to finish my entry.....

Paul
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: pryde on February 15, 2013, 06:14:38 PM
Normally I have had pretty good luck but my last 3 orders were missing items. Like Haberdasher above, they make it right but it takes several emails. (Currently waiting for knobs that did not ship with order with no explaination?)

I like the store interface alot but may pull the plug...still undecided  ???
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: pickdropper on February 15, 2013, 08:40:36 PM
Same as Haberdasher.  More times than not, there has been a problem with my order.  Blake is a nice guy and fixes it, but it's an unnecessary hassle.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: madbean on February 15, 2013, 09:38:51 PM
The last batch of enclosures I ordered from them (pre-painted) came pretty quick and were in good shape. But, there were no screws included. Not a big deal since I have tons of extras but that was a pretty obvious omission!
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Haberdasher on February 15, 2013, 10:43:33 PM
Quote from: madbean on February 15, 2013, 09:38:51 PM
The last batch of enclosures I ordered from them (pre-painted) came pretty quick and were in good shape. But, there were no screws included. Not a big deal since I have tons of extras but that was a pretty obvious omission!
that exact thing happened to me but I didn't have extra screws, lol
oh, that reminds me- I really liked the new military green finish they have there now.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Stomptown on February 16, 2013, 12:50:27 AM
I had some major problems with them during the holiday season. One order took about three weeks to arrive and that was after I emailed them and they finally sent it next day air. They seemed a bit overwhelmed with all of the orders coming in. They apparently have a new manager who was in the transition on changing some things and my last couple orders have been much better. He also gave me his personal email and told me to email him personally with any issues, which was cool. I think it comes down to the fact that many of out parts sources and smaller companies and things like this happen from time to time...
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: pedalman on February 16, 2013, 07:38:31 AM
I love the store, easy to navigate & good selection. But the last 2 orders took over a week just to depart the store. Little bit of a hastle when im a week out on delivery time. I havnt been able to find a good west coast pedal parts store. In fact my last order was placed at the same time as a Small Bear order, I got Small Bears order in my hand the day Mammoths left the shop. Nothing on the order was a wait item.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: sclemmer on February 16, 2013, 10:41:25 AM
I've had several issues with them over the past year and I've ordered A LOT of stuff from them. Things like ordering a bunch of 1n caps and then receiving a bag full of 10n caps instead. Invoice clearly says 1n. Also, ordering all Switchcraft jacks and then getting all Neutrik jacks: the Neutrik jacks are fine but there is a 60 cent price difference. Again, invoice clearly listed them as Switchcraft. Just a lot of little things like that. I've never complained as I didn't want the hassle.
At this point I just order everything from Mouser. I've put in huge orders with them sometimes within 15-20 minutes of their 8PM shipping cutoff and the stuff still goes out that same night and I have it next day, (I'm in Texas).
If Mouser would carry PCB mount pots I wouldn't need to order from anywhere else other than special stuff from Smallbear that no one else really has. (Never had issues with Smallbear and their order processing is getting a little faster).
And BTW, www.bitcheslovemyswitches.com. This guy doesn't play around with his orders.

Title: Re: Anyone else having issues with Mammoth electronics?
Post by: madbean on February 16, 2013, 01:35:21 PM
Quote from: sclemmer on February 16, 2013, 10:41:25 AM
And BTW, www.bitcheslovemyswitches.com. This guy doesn't play around with his orders.

I was a little disappointed with my recent order of DC jacks--it's shipping 1st Class even though the shipping cost is equivalent to Priority. Considering you can get the Priority boxes for free from USPS it doesn't make sense.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Stomptown on February 16, 2013, 03:52:33 PM
Quote from: pedalman on February 16, 2013, 07:38:31 AM
I love the store, easy to navigate & good selection. But the last 2 orders took over a week just to depart the store. Little bit of a hastle when im a week out on delivery time. I havnt been able to find a good west coast pedal parts store. In fact my last order was placed at the same time as a Small Bear order, I got Small Bears order in my hand the day Mammoths left the shop. Nothing on the order was a wait item.


If you are on the west coast and you REALLY need things fast you can always see if BYOC has what you are looking for. I don't use them much because there are usually cheaper options, but I'm in Oregon and they are located in Richland, Washington so I can get stuff way faster than anywhere else. All of my orders have been processed very quickly too which is nice...
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: frankie5fingers on February 17, 2013, 02:54:52 AM
Had two orders in the last week or so, both shipped the following day, complete.  One order had an enclosure, of which I had some blem or two in the past, but this one was just fine.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: aziltz on February 17, 2013, 03:39:17 PM
All mail and packages still have to go through regional sorting centers. Perhaps yours is not that close. Are you choosing priority mail or first class?  9-10 seems high, but I do know if I mail something across town it still has to go through the sorting center in sandston VA.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: wgc on February 17, 2013, 04:26:29 PM
I had a small order about two weeks ago, no issues.  Seems to be a decent place, though.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: junkemail86 on February 18, 2013, 03:37:13 AM
I placed a small Mammoth order last Sunday, received it in the US on Friday, complete with no issues.  I have probably placed 5-10 orders with Mammoth in the past with no real issues and always faster shipment than I would get with Smallbear.  I can't speak for very large orders though.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: fish22 on February 18, 2013, 05:23:48 PM
Ok so, I called about my order since it's been 11 days and have received as much as an email.
I asked if there was an issue and they said "looks like your payment didn't go through. Lemme charge it to your card. " boom. done.
Would it be too much to ask for an email notification that my order didn't go through correctly?
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: jimilee on February 18, 2013, 05:42:35 PM
A thread like this pops up every couple of months or so,I guess sometimes things fall through the cracks. I had an order take about a month or so to get to me,and all I got was my order and nothing more,no apology or anything else these guys mention in their experiences. It's cool though,they have great hardware and sometimes things just happen.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: pedalman on February 18, 2013, 06:03:09 PM
all it takes is one careless person and it can bring down the whole ship
sounds like Blake needs to find that person and put a shiver in his timber
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: danwelsh on February 18, 2013, 07:45:18 PM
I ordered a BMP kit from mammoth and i'm in Nova Scotia, Canada and received my order within 2 weeks....not a part missing, was pretty impressed with their service, have another order coming shipped on the 8th...we'll see what happens with that as I sourced all my parts myself for my next build. :-\
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: davent on February 18, 2013, 08:13:15 PM
Quote from: danwelsh on February 18, 2013, 07:45:18 PM
I ordered a BMP kit from mammoth and i'm in Nova Scotia, Canada and received my order within 2 weeks....not a part missing, was pretty impressed with their service, have another order coming shipped on the 8th...we'll see what happens with that as I sourced all my parts myself for my next build. :-\

How is their shipping to Canada cost wise? Of the $60 total for the order i just did with Small Bear, just pots and knobs, shipping was $15 of that total, shipping for the same order shipped to a US address showed $7.

Thanks
dave
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: danwelsh on February 18, 2013, 08:25:04 PM
Quote from: davent on February 18, 2013, 08:13:15 PM
Quote from: danwelsh on February 18, 2013, 07:45:18 PM
I ordered a BMP kit from mammoth and i'm in Nova Scotia, Canada and received my order within 2 weeks....not a part missing, was pretty impressed with their service, have another order coming shipped on the 8th...we'll see what happens with that as I sourced all my parts myself for my next build. :-\

How is their shipping to Canada cost wise? Of the $60 total for the order i just did with Small Bear, just pots and knobs, shipping was $15 of that total, shipping for the same order shipped to a US address showed $7.

Thanks


dave
Shipping was 14.95, apparently usps put the rates up not long ago, so anywhere we order from the states is usually more than it was before.....still no different than shipping something inside canada..our postal rates are outrageous.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: addshoe on February 19, 2013, 07:45:26 PM
Last two orders have come with 10K pots with not nut or washer! I am perturbed!  ;)

No issues otherwise. Even had one item on backorder this time around and it came into stock in a days time and was shipped right away.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: spaceboss on February 19, 2013, 10:42:47 PM
Quote from: danwelsh on February 18, 2013, 07:45:18 PM
I ordered a BMP kit from mammoth and i'm in Nova Scotia, Canada and received my order within 2 weeks....not a part missing, was pretty impressed with their service, have another order coming shipped on the 8th...we'll see what happens with that as I sourced all my parts myself for my next build. :-\

I ordered a kit, quite a ways back and it was missing the ICs. lol. Blake seems like a nice guy, the website is a joy, and they do make things right in the end. But like others say, double check your order on arrival, the QC is.... interesting.

SB
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: patrickbrose on February 19, 2013, 10:59:46 PM
Quote from: jimilee on February 18, 2013, 05:42:35 PM
A thread like this pops up every couple of months or so,I guess sometimes things fall through the cracks. I had an order take about a month or so to get to me,and all I got was my order and nothing more,no apology or anything else these guys mention in their experiences. It's cool though,they have great hardware and sometimes things just happen.

See this is something I have been grappling with. I have made many orders to mammoth and about 70% of the time they are fine and correct. But I have had 30% that have missing parts, not shipped, wrong parts. I agree too that a thread like this pops up every couple of months or so, and to me, it was fine when they started the company a while back.  I can understand the pains of starting a business, and Blake has been stellar at fixing problems, but this far into the business (what a few years now?) and these problems still persist...I just don't feel really good about this being the norm...you know?
-P
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: fuzzymuff on February 19, 2013, 11:43:03 PM
the only gripe I have with Mammoth is their outrages shipping cost.  I ordered several 1590Bs and 1590As and the shipping cost was about 50% of the total cost.  That was the cheapest ground shipped to California.  Jeeze!!  I ordered the same from tayda, from Thailand, and thier shipping was much cheaper than mammoth's.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: GermanCdn on February 22, 2013, 04:45:41 PM
Have to give props to Mammoth on my latest order.  Ordered it last Thursday, arrived here yesterday (21 enclosures, misc other stuff).  Never had turnaround that quick before with anyone (I live in Canada - customs must have been having a slow week).
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: pedalman on February 23, 2013, 12:00:21 AM
Blake must of had his Wheeties that morning
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: stevenrun on February 27, 2013, 10:12:12 PM
I've had several orders executed quickly and flawlessly in the past. The only hiccup is my latest order. A couple VTL5C3 vactrols for my Nautilus weren't in the order.

Email has gotten me nowhere. Called somebody over there a week ago, said he'd fix it. Still have yet to hear any acknowledgement that a new package will be going out.

I'd let it go if it wasn't $25 worth of parts missing. :/
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: irmcdermott on February 28, 2013, 12:07:33 AM
I'll just say that the only issue I ever had was they sent me the wrong size enclosure, but in the right color. They quickly sent me the correct one and told me to keep the incorrect one.

Other than that, I've never had any issues, wrong orders, and they've always responded quickly whenever I email them.

Ian
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: stevenrun on March 01, 2013, 10:04:28 PM
Quote from: stevenrun on February 27, 2013, 10:12:12 PM
I've had several orders executed quickly and flawlessly in the past. The only hiccup is my latest order. A couple VTL5C3 vactrols for my Nautilus weren't in the order.

Email has gotten me nowhere. Called somebody over there a week ago, said he'd fix it. Still have yet to hear any acknowledgement that a new package will be going out.

I'd let it go if it wasn't $25 worth of parts missing. :/

Update: I immediately got an email from Isaac @ Mammoth letting me know the parts *DID* in fact go out, and he gave me tracking info. Everything is good, and Mammoth will continue to be my go-to place for parts.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Mad Dave on March 04, 2013, 07:34:47 PM
I see that you most recent order took a while to ship (or maybe still hasn't). I was going to ask whether the delay seemed to be on their end, or with the shipper.

Could it be that an item was out of stock at the time they pulled your order, so the whole thing was held up?  Do they notify buyers in this case? 



Quote from: fish22 on February 15, 2013, 03:47:55 PM
I'm not bashing Blake. He is running a great business.
Im asking if anyone else is having the same slow processing/shipping as I've had the last two orders.
last time it took nearly 2 weeks to make it 50 minutes to my house.
This time I ordered some caps, knobs, & a switch 8 days ago and it hasn't shipped.
Just seems weird.  
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: IsaacMoth on March 06, 2013, 03:51:38 PM
Hey Everyone!
I'm Isaac with Mammoth Electronics and this is my first Mad Bean post! Not exactly the most ideal subject for a first post but hey, it is what it is. I don't usually get on forums very much because A) I don't have too much time to spare up here at Mammoth and B) Most everyone here is smarter than me anyway when it comes to this stuff and everything is already answered! I mainly just creep around and look at some of the builds and tech stuff and try to address customer issues. Just to tell you a little bit about me, i got into the effect pedal business back in 2001 at Keeley Electronics and worked there for about 8 years, in which i was the service manager for 5 of those years. Last November I was hired as General Manager at Mammoth Electronics so Blake could focus more on marketing and graphic design. Since then, we have grown quite a bit and unfortunately in growing that fast, you have some growing pains. We are taking steps to remedy these problems but it takes a little time for new systems and employees to get integrated into the machine. That being said, we don't want anyone to have a bad experience with us and we will do what ever it takes to try to help you out with your situation. So, if you are having trouble with an order or have any questions for us at all please contact us and we will do everything we can to help you out. You can get us at:
isaac@mammothelectronics.com for me
blake@mammothelectronics.com for Blake
sales@mammothelectronics.com for James
or call us at 405-254-4112
We try to answer every email as soon as they come in and get every phone call but sometimes that isnt possible but if we miss your call, please leave a message and we will either call you back or send you an email in response. Thanks for your time and happy building!
Isaac
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: addshoe on March 06, 2013, 04:45:13 PM
 ;D

Thanks for the reply Issac! You guys keep up the good work! Looking forward to many more orders awaiting me on my porch in the future!
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: DutchMF on March 06, 2013, 05:26:52 PM
I finally received my order today (see below), more than 3 months after ordering, but as said before, that's not Mammoths fault. What is a bit annoying is that I got a Coolaudio V571D (got to find something to use that in...) instead of the V3207 I ordered and 3 instead of the 5 100kA pots I ordered  :( I already sent James an email, will report back on how this is handled. Don't think I'll order from them soon, as I also had to pay 22 euros (about $30 US) tax and customs fees. Mouser already quotes the tax on the specification you get before checking out and includes it in the payment, which also makes you don't have to pay the customs fees, IMO a far better system.

Paul

Quote from: DutchMF on February 15, 2013, 05:42:14 PM
I've only ordered once from Mammoth, when they offered free shipping just before Black Friday. Believe it or not, I still haven't received my package!! For some reason or other, my shipment was returned to sender, so now they've re-shipped it. Don't think they are to blame, and their customer service is super friendly and quick to reply, but it still is a bummer! Think of it: that package is going 3 times across the ocean!!! (I'm from The Netherlands) I hope it arrives before the closing date of the February build comp, as it contains the pots I need to finish my entry.....

Paul
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Stomptown on March 06, 2013, 07:17:09 PM
So I just ordered a bunch if stuff and they sent me back a message informing me the painted 1590a enclosure I ordered was on back order. I had to call and modify my order or wait a few weeks for them to get it powder coated. Just wanted to give you guys a heads up that their list of what is in stock for 1590a's is not correct. It shows all of the new translucent colors as "in stock"but they are all out of stock. They also recently sent a bulk email claiming that all colors were available for all enclosure sizes kast month, but the 1590a's do not appear to be available for all colors (at least there is no way to select some colors on the site). I am hoping they will update the site soon, but at least they have been nice about everything...
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: blakemoth on March 06, 2013, 11:21:39 PM
Quote from: DutchMF on March 06, 2013, 05:26:52 PM
I finally received my order today (see below), more than 3 months after ordering, but as said before, that's not Mammoths fault. What is a bit annoying is that I got a Coolaudio V571D (got to find something to use that in...) instead of the V3207 I ordered and 3 instead of the 5 100kA pots I ordered  :( I already sent James an email, will report back on how this is handled. Don't think I'll order from them soon, as I also had to pay 22 euros (about $30 US) tax and customs fees. Mouser already quotes the tax on the specification you get before checking out and includes it in the payment, which also makes you don't have to pay the customs fees, IMO a far better system.

Paul

Quote from: DutchMF on February 15, 2013, 05:42:14 PM
I've only ordered once from Mammoth, when they offered free shipping just before Black Friday. Believe it or not, I still haven't received my package!! For some reason or other, my shipment was returned to sender, so now they've reshipped it. Don't think they are to blame, and their customer service is super friendly and quick to reply, but it still is a bummer! Think of it: that package is going 3 times across the ocean!!! (I'm from The Netherlands) I hope it arrives before the closing date of the February build comp, as it contains the pots I need to finish my entry.....

Paul

Paul,

I did see that email from you, I'm looking into the reason where that switch up on the ICs came from. But regardless, I'll get those V3207s, and your missing pots out to you tomorrow morning via USPS Priority International.

-James (via Blake's acct)
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: blakemoth on March 06, 2013, 11:26:11 PM
Quote from: Stomptown on March 06, 2013, 07:17:09 PM
So I just ordered a bunch if stuff and they sent me back a message informing me the painted 1590a enclosure I ordered was on back order. I had to call and modify my order or wait a few weeks for them to get it powder coated. Just wanted to give you guys a heads up that their list of what is in stock for 1590A's is not correct. It shows all of the new translucent colors as "in stock"but they are all out of stock. They also recently sent a bulk email claiming that all colors were available for all enclosure sizes kast month, but the 1590a's do not appear to be available for all colors (at least there is no way to select some colors on the site). I am hoping they will update the site soon, but at least they have been nice about everything...

I'm going to have to look into this too and get that 1590A page updated will all the new colors. I made all the options at the same time, so I must have missed a color or two. Just a heads up that the stock number on the enclosure page does not relate to how many of each powdercoated enclosure that we have in stock, that's the stock that we have on bare 1590A enclosures. I know it's confusing, and I really wish that we could have updated stock counts for each color on the site, but that would take more time than we have the manpower for at the moment. But if you ever get a notice that you have a backordered enclosure, just email or call me and I can give you an ETA on them, or we can get your color changed to one of our other ones.

-James again
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: neiloler on March 06, 2013, 11:54:27 PM
I ordered an order Monday night, and it's already shipped today. Mammoth has been good to me for a few orders over the past year (since finding Mammoth). Keep it up guys!
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Mad Dave on March 17, 2013, 02:52:27 PM
Fuzz,

I'm not thrilled w/ the way their system applies shipping charges during checkout. Somehow it guestimates the size and weight in order to calculate the cost. However, it is possible get a better rate than what the system shows during checkout.

I ordered from them a few weeks ago, and during checkout my 2 cheapest options were UPS Gnd, or UPSPS Priority Mail (med size box), both for over $11 (which was more than 1/3 the cost of the merchandise). But before completing the order I called them, and they said that if the order could fit in the small Priority box, they'd use that, and refund me the $6 difference. (When paying through PayPal I made sure to note this in the message box.) My order did ship in the small box, and (after a few emails) I did get a $6 refund. However, they might only do this if it's requested.

In general, shipping has gotten very expensive. Their quote of $11+ for UPS seemed outrageous. But when I did my own calculation for UPS, the actual cost would have been over $8 (I'd expected it to be $5 and change). And I assume Mammoth is a pretty small outfit, so I don't know what kind of deal, if any, they get from UPS. Priority Mail flat rate seems to be the best choice for many of these smaller shipments. As long as your order fits in the small box, at $5.15 (online price) it's even less than Standard Post. And strangely, 2 small boxes ship for 10.30, while the medium box is $11.30. So you're actually better placing 2 orders!



Quote from: fuzzymuff on February 19, 2013, 11:43:03 PM
the only gripe I have with Mammoth is their outrages shipping cost.  I ordered several 1590Bs and 1590As and the shipping cost was about 50% of the total cost.  That was the cheapest ground shipped to California.  Jeeze!!  I ordered the same from tayda, from Thailand, and thier shipping was much cheaper than mammoth's.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Stomptown on March 19, 2013, 06:48:15 PM
A while back I bought a bunch of aluminum knobs and 3 of them failed. The screws were stripping out because the inside of the knob was plastic. I wasn't going to make a bid deal out of it after the first failed but once 3 of them (out of 9) failed I decided that it was worth trying to get some replacement parts. After all, they are about $2 a piece! I needed some painted enclosures so I figured I could place an order with them and call and ask them to send the replacement knobs along with the order. I figured it was a win win. They save shipping costs and I get replacement parts. I called and they said they were sorry and that the knobs I bought were supposed to be aluminum centers and that the distribution company sent them the wrong knobs, which in turn they sold to me. Not exactly what I wanted to hear. They should have offered to send me all 9 knobs in that case but they did not. Oh well. The others work fine (for now). Anyway, I got an email the next day that my enclosure was on backorder and so I called to modify my order. They ended up shipping the order without the knobs and the 1590A enclosures I received were subpar (uneven paint thickness and air bubbles). I am not going to raise an issue with them about this. Instead I will be ordering all enclosures elsewhere. Unfortunately I forgot to order one part and of course it is something only mammoth carries. Ugh! I ended up placing another small order and called them and asked if they had shipped my replacement knobs. They had not sent them but assured me that the knobs were to be sent that day. I informed them that I placed yet another order that they could send it along with to save them shipping cost. So my package comes... and no knobs! I called them today and they said they will ship them out today next day! I'm guessing that is a lot more expensive than taking the time to get them out with one of my last two orders...

I probably wouldn't be writing all of this but at the end of our conversation today I said thanks and goodbye the response to that was a click on the other end. No your welcome, no goodbye, no "sorry for the hassle," nothing.  Hopefully things change over there because they do a lot of things right, but I cannot overlook all of the issues I've had since last November. I'm not sure what has changed, but I will be using other options whenever possible...

Title: Re: Anyone else having issues with Mammoth electronics?
Post by: madbean on March 23, 2013, 06:42:58 PM
Quote from: madbean on February 16, 2013, 01:35:21 PM
Quote from: sclemmer on February 16, 2013, 10:41:25 AM
And BTW, www.bitcheslovemyswitches.com. This guy doesn't play around with his orders.

I was a little disappointed with my recent order of DC jacks--it's shipping 1st Class even though the shipping cost is equivalent to Priority. Considering you can get the Priority boxes for free from USPS it doesn't make sense.

Just to follow up on this - Lawrence emailed me after reading my post and apologized for not sending the order Priority. I think this was very nice of him to do--shows great dedication to customer service :)
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: tuddy24 on March 29, 2013, 12:53:33 AM
Yeah I have, lack of e-mail response to the basic question of "what's the best format to submit pedal drill pattern and dimensions".  I've used Mammoth for parts and drilled the holes myself but like the option of letting them do the work for a fee.  I'd just like the best way to transfer the info to them; apparently a Visio diagram with precise dimensions isn't good enough.  Argh!
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: facefirst on November 12, 2014, 05:53:22 PM
I actually ordered form them last week and then found this thread.  I wish I had read it before ordering.  They are really slow, both shipping and replying to emails.  In the end they just canceled my order.  You'd think it would make more sense to actually ship out the order in a timely fashion.  I definitely won't be using them for future builds.  Waste of time.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: luks999 on November 13, 2014, 07:47:59 PM
Concerning mammoth...

did my first order two days ago, they have great stuff. I cant talk for shipping time because I hadnt any experience so far, but im living pretty far away and they dont promise that my package arrives qickly ;)

whats pretty strange is that their email seems not to work. i always get "delivery failed"... strange. anyone?
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: facefirst on November 18, 2014, 07:27:47 PM
I ended up getting most of the stuff at Mouser and the rest at Pedal Parts Plus.  Both ship incredibly fast.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: bcalla on November 19, 2014, 12:02:50 AM
I have never had a problem with a Mammoth order.  They always ship within a couple days.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: junkemail86 on November 19, 2014, 01:57:33 PM
Quote from: bcalla on November 19, 2014, 12:02:50 AM
I have never had a problem with a Mammoth order.  They always ship within a couple days.


Agreed, I prefer Mammoth for a lot of things because it's one of my fastest options
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: luks999 on November 19, 2014, 01:59:17 PM
they seem to ship pretty fast
i just find it strange that their mail doesnt work for me :/
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Shrtyska9 on November 20, 2014, 06:21:22 AM
Last time I ordered from mammoth was last December. I put a tayda order in on the same day and my tayda order showed up 2 days before the mammoth order and one of the enclosures was missing a couple screws. I mostly ordered enclosures from them but for the price I am going to start getting mine from Lawrence at blms. Plus he is in NY so theoretically shipping should a day or two at most.

Richard

Title: Re: Anyone else having issues with Mammoth electronics?
Post by: copachino on November 24, 2014, 09:03:52 PM
Quote from: Shrtyska9 on November 20, 2014, 06:21:22 AM
Last time I ordered from mammoth was last December. I put a tayda order in on the same day and my tayda order showed up 2 days before the mammoth order and one of the enclosures was missing a couple screws. I mostly ordered enclosures from them but for the price I am going to start getting mine from Lawrence at blms. Plus he is in NY so theoretically shipping should a day or two at most.

Richard

danm i was reading this thread and was affraid cos its my first order at mammoth, my big deal its that i live outside USA, but i have a company who brings my mail from Doral to my home, but its quite expensive about 8 USD per lb, plus 10 USD per order, and while i was reading i got a mail from mammoth and the told me that they didnt have one colour on one enclosure i paid, and they told me that they are shipping all my order and just that enclosure they will ship when they got stock.

that bads news to me, since im going to pay double for the same order, and i will pay 18 usd shipping, for a 9 USD enclosure, that really bad....
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Shrtyska9 on November 24, 2014, 09:23:39 PM
The thing I think is funny is all the complaints about their shipping and then on their Facebook page they post pics of them playing basketball or a bunch of enclosure backs stacked in a geometric pattern with a message like " created by so and so in shipping." Lol

Richard

Title: Re: Anyone else having issues with Mammoth electronics?
Post by: jball85 on December 01, 2014, 06:37:33 PM
I've had one order out of about ten, where someone forgot to process the order for shipping. I sent them an email, an employee there apologized, and got the order on it's way in a day or two. I use them when I need a couple of small parts, and I don't want to pay $5+ for shipping.
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: copachino on December 01, 2014, 07:38:53 PM
Quote from: jball85 on December 01, 2014, 06:37:33 PM
I've had one order out of about ten, where someone forgot to process the order for shipping. I sent them an email, an employee there apologized, and got the order on it's way in a day or two. I use them when I need a couple of small parts, and I don't want to pay $5+ for shipping.

i believe they need better logistic, and/or better software for they parts, since they offer but sometimes parts are not in stock and you dont know, and they mail all but the parts that are not in stock, then after the shipping they told you about the parts that they dont have stock, still they recognize pretty much their errors and always are willing to help, in my case they offer me to ship for free direct to my country my enclosures thatthey didnt have in stock
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: Stomptown on December 01, 2014, 07:55:21 PM
I mostly use mammoth now for the pro 3pdt switches and don't rely on them for parts I need asap; however, I just ordered 25 3pdt's last thursday and they were at my door on Saturday!  It does show they are trying...
Title: Anyone else having issues with Mammoth electronics?
Post by: playpunk on December 02, 2014, 12:00:35 AM
My order shipped today: tons of pots and switches, and some odds and ends

That order was placed
Friday

Sent from my iPhone using Tapatalk
Title: Re: Anyone else having issues with Mammoth electronics?
Post by: mcallisterra on December 02, 2014, 10:54:22 PM
I placed an order on Saturday and it was shipped today. Not bad considering it was over the Thanksgiving weekend  :)